Pet care has become an essential service, much like groceries or healthcare. Australians love their pets, treating them like family. But as pet owners tighten their belts due to rising costs, they’re becoming more discerning about where they spend their money. Many retailers have found themselves walking a fine line: how to offer competitive pet care pricing while keeping the business profitable.

 

How are retailers like Pet Circle and Greencross adapting to stay competitive in such a tight market? Let’s take a closer look at their pricing strategies and what businesses can learn from their approaches.

 

>Download Now: Free PDF A Capability Framework for Pricing Teams

 

Pet Circle’s New Price Beat Policy

 

It’s no secret that the cost of living is rising for everyone—consumers and businesses alike. Pet owners still want the best for their pets, but the challenge is how to make that affordable without compromising quality.

 

Pet Circle, for instance, has recently rolled out a rebrand with a bold new pricing promise. Their “Price Beat” campaign ensures customers always get the best price on pet essentials. At first glance, this might seem like a great way to capture the budget-conscious shopper. After all, who doesn’t want to save on their pet’s food and toys? But here’s where things get tricky.

 

Pet Circle’s strategy focuses heavily on affordability. It’s a clear play to attract price-driven customers, especially those feeling the strain of increased living costs. But the risk is this: relying too much on low prices can attract the wrong kind of loyalty. Price-driven shoppers are often loyal only until someone else offers a better deal. As a result, retailers can find themselves in a constant battle of undercutting competitors.

 

Capability Building Programmes For Pricing & Sales Teams!

 

Greencross’ Pet Health Care Pricing Approach

 

On the other hand, Greencross, the leader in the Australian pet care market, has taken a different route. Instead of just slashing prices, they’ve introduced their Healthy Pets Plus Lifestage Plans, which are tailored to different stages in a pet’s life: Puppy, Adult, and Senior. These plans offer a comprehensive package of vet services, emergency care, and retail perks—things Pet Circle’s price-beat strategy doesn’t emphasise.

 

Greencross is using its network of vet clinics and retail stores to deliver a holistic service that goes beyond basic needs. Imagine being able to access discounts on dog washing, puppy school, and even vet consultations—all under one plan. This isn’t just about affordability; it’s about value.

 

But here’s the beauty of Greencross’ approach: while the service comes with a premium price tag, it builds long-term loyalty. By focusing on long-term care, customers feel they’re getting more for their money. They aren’t just saving a few bucks on kibble; they’re investing in their pet’s health and well-being. And that’s something a price beat can’t offer.

 

Importance Value-Based Pricing during Inflation 💰 Podcast Ep. 98!

 

What Can Pet Care Services Learn About Pricing?

 

Both Pet Circle and Greencross are dealing with the same challenge—how to stay competitive while keeping customers happy. But they’re choosing different paths. Pet Circle is playing the price card, while Greencross is focusing on comprehensive care and long-term value. So, what can Australian pet retailers take away from this?

 

Price Alone Isn’t Enough: Sure, everyone wants a good deal. But if price is the only thing you offer, you’re setting yourself up for a race to the bottom. Customers are looking for more. They want to know that what they’re paying for will make a real difference in the long run. This is where Greencross has an edge. They aren’t just selling a product—they’re offering peace of mind, knowing their pets will be taken care of through every stage of life.

 

 

Focus on Value, Not Just Low Prices: The mistake many businesses make is assuming that lowering prices will solve all their problems. In reality, customers are looking for value. The key is to think beyond the transaction. If you’re offering a service, how can you enhance the customer experience? Can you offer add-ons, loyalty benefits, or long-term perks that make your customers feel they’re getting more than what they paid for?

 

Adapt to Changing Customer Needs: As pet owners are becoming more conscious of their spending, they’re looking for flexible solutions that fit their lifestyles. This means offering tiered plans, loyalty programs, or bundled packages. Greencross’ Lifestage Plans are a great example of how businesses can cater to different customer needs while maintaining profitability.

 

Pricing Recruitment For Pricing Managers!

 

Common Mistakes in Pet Care Pricing and How to Avoid Them

 

Pet care pricing can be tricky, but some mistakes happen again and again. Knowing these pitfalls helps you avoid them and keep your business healthy.

 

First, many businesses set prices too low. They think lower prices will attract more customers. But this often backfires. Low prices can hurt profits and make customers doubt the quality of your service. For example, if a dog walking service charges $10 per walk when competitors charge $20, clients might wonder why. Instead, focus on what makes your service unique and price accordingly.

 

Second, some forget to factor in all costs. Pet care pricing isn’t just about paying staff or buying supplies. You need to include overheads like rent, insurance, and marketing. Missing these costs means you might earn less than you think.

 

Third, many businesses don’t update prices regularly. Inflation and rising costs affect pet care just like any other service. Sticking with old prices for too long reduces your margin. Regularly review and adjust your pet care pricing to stay profitable.

 

Finally, unclear pricing confuses customers. If your pricing looks complicated or hides extra fees, clients might walk away. Transparency builds trust and encourages repeat business.

 

To sum up, avoid setting prices too low, ignore hidden costs, neglect price reviews, and confuse customers. Use pet care pricing as a strategic tool. Review your costs, market, and value. This way, your business thrives and your customers stay happy.

 

Why Transparent Pet Care Pricing Builds Trust and Drives Repeat Business

 

One key lesson we always share is this: transparent pet care pricing builds trust and drives repeat business.

 

When customers know exactly what they pay for, they feel more confident. Imagine a pet grooming centre that clearly lists prices for baths, nail trims, and extra services. If a client sees a straightforward price list, they don’t worry about surprise fees later. This openness creates trust right from the start.

 

On the other hand, hidden costs or complicated pricing confuse customers. For example, if a dog daycare charges a base rate but adds unexpected fees for extra walks or playtime, clients feel tricked. That’s a quick way to lose loyalty and harm your reputation.

 

Transparent pet care pricing also helps customers compare your services fairly. They can see the value you offer and decide if it suits their budget. Plus, clear pricing cuts down on back-and-forth questions and speeds up bookings. This saves time for both the business and the client.

 

Furthermore, honesty in pricing supports long-term relationships. When customers trust your prices, they come back. They recommend you to friends and leave positive reviews. Over time, this steady business helps you grow.

 

In short, don’t hide your prices or make them too complex. Be upfront, explain what’s included, and keep communication clear. Transparent pet care pricing isn’t just fair—it’s smart business. It builds trust, simplifies decisions, and keeps customers coming back.

 

What Can the Pet Care Industry in Australia Do Moving Forward?

 

If you’re a pet care retailer—or any business dealing with rising costs—here are some steps to take:

Evaluate Your Pricing Strategy: Are you focused too much on price competition? If so, think about ways to incorporate value into your offerings. For example, could you bundle services or offer loyalty rewards?

Focus on the Long-Term: It’s easy to chase short-term sales with discounts, but a long-term focus will help you build a more sustainable business. Create packages or memberships that offer ongoing value to customers.

Communicate the Value Clearly: Make sure your customers know exactly what they’re getting. Whether it’s a price-beat promise or a comprehensive care plan, highlight the benefits they’ll receive beyond just a lower price.

 

〉〉〉 Get Your FREE Pricing Audit  〉〉〉

 

Value Creation in the Pet Health Services Industry

 

At the end of the day, Australians love their pets, and they’re willing to pay for quality care. But they also want to make sure they’re getting value for their money. Remember, it’s about making your customers feel like they’re making the best choice for their pets. And that’s priceless.

 

Whether you’re in the pet care industry or another sector, consider how you can build long-term loyalty through thoughtful pricing strategies. If you need help developing a pet care pricing approach that works for your business, we’re here to help. Let’s explore how you can adapt and thrive in today’s market. Reach out, and let’s take the next step together!

 

For a comprehensive view of building a great pricing team to prevent loss in revenue, Download a complimentary whitepaper on A Capability Framework for Pricing Teams.

 

Are you a business in need of help aligning your pricing strategy, people and operations to deliver an immediate impact on profit?

If so, please call (+61) 2 9000 1115.

You can also email us at team@taylorwells.com.au if you have any further questions.

Make your pricing world-class!