CALL US
+61 2 9199 4523
E-MAIL
team@taylorwells.com.au
LOCATION
Level 8, 65 York Street Sydney 2000

Customer Service Manager – Jan 2020

 

To apply please send your CV or Linkedin profile to Lorraine – at team@taylorwells.com.au

 

Position Highlights

 

  • Multi-aspect management role
  • Market competitive 6 figure base salary + Super 
  • $130k base plus super
  • Team management accountabilities
  • High performance customer services team
  • Cross-functional projects and collaboration
  • Modern offices based in Western Sydney 
  • Car park spaces available 
  • Teamwork culture 

 

Summary

 

  • As a Customer Service Manager, you will be managing inventory, accounting, and analysis for business & process improvements.
  • This is a multi-aspect role that encompasses both service management, leadership and coaching

 

Responsibilities

 

  • Managing internal service centre operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
  • Meeting customer, financial and logistics metrics, including the time to fill, expediting orders and quoting
  • Hiring, training, and developing service centre personnel
  • Managing inventory, receivables, expenses, and profit/loss accounting
  • Reviewing and completing monthly reports
  • Utilizing key metrics to evaluate and recommend best practices for operations
  • Develop & implement strategies that ensure growth, increased sales and exceptional customer focus
  • Partner closely with the category managers and pricing team to ensure strategies are aligned to the local market
  • Provide accurate reporting to senior-level stakeholders to ensure the business is always across Customer Experience status/progress

 

 

Activities

 

  • Participate in the alignment of the strategic objectives of the business and support the delivery of business objectives
  • Establish, monitor and achieve financial targets for both expenditure and revenue
  • Motivate and inspire your team through a shared vision and purpose
  • Support customers to reach their goals through understanding Customers’ needs
  • Comply with service escalation procedures, ensuring that all Customer requests, complaints and comments are actioned
  • Create a positive, dynamic, and fun work environment
  • Ensure positive customer relations are maintained at a high level
  • Ensure consistent positive brand experience for all customers

 

 

Requirements

 

  • 3-5 years experience in a customer-centric industry
  • Experience working in B2B Industrial businesses
  • Value-based selling experience highly desirable
  • Proven experience in resolving customer complaints
  • Working knowledge of finance and accounting operations
  • Knowledge of legislation and practice
  • Passionate about ensuring a positive customer experience
  • Have exceptional customer service skills with a genuine interest in providing high levels of service
  • Experience in leading, coaching and managing teams
  • Qualifications in Engineering, Business or similar

 

To apply please send your CV or Linkedin profile to Lorraine – at team@taylorwells.com.au

 

Taylor Wells is a Pricing and Talent advisory firm based in Sydney, York Street CBD.

 

We work with CEOs and executives from leading FT500, ASX businesses and Private Equity firms across Australia, the UK and US. 

 

Since 2010, our sole purpose and dedication has been helping CEOs and executives achieve world class pricing as they make changes to their business models, operations, teams and culture. 

 

Our expertise covers: Talent Strategy. Pricing Consultancy. Pricing Team Performance Evaluations and Appraisals. Organisational Design. Business & Pricing Transformations. Executive search & Assessment.

 

For businesses, we guarantee we’ll find you the absolute best candidates for your business and commercial requirements. This includes: evidence and proof that our candidates have the right mix of skills, knowledge and capabilities to accelerate margin expansion and earnings growth in your business and industry. 

 

For prospective candidates looking for progressive roles and teams, we’ll guarantee highly relevant learning experiences and advice during the recruitment process that’ll help you really understand the role, business strategy and culture. We will give you as much help and guidance as possible so that you can make the best career choices and decisions for you.   

 

To join our talent network for more jobs register at: https://taylorwells.com.au/pricingjobsaustralia/

 

To download essential pricing resources for your pricing and commercial teams go to: https://taylorwells.com.au/resources-downloads